Frequently Asked Questions

Call us on 01395 234960 or email sales@newworldtimber.com with what you need — species, sections, lengths, and quantities. We'll come back with current pricing and availability. We don't publish prices online because timber markets move, and published prices quickly become inaccurate.

For stock items, same-day or next-day collection is usually possible if you call ahead. We hold significant stock across our range. Delivery timescales depend on your location and the product — speak to us when ordering.

Yes, for regular trade customers. Call us to discuss account terms.

Delivery £400.00 + VAT Collection £100.00 + VAT

We do not charge for deliveries in our operating area. However, our minimum order requirement is £400.00 + VAT.

SE KD stands for Square Edged (SE) and Kiln Dried (KD). Square edged means the timber has been sawn to a clean rectangular section — as opposed to waney edge (live edge) boards which retain the natural curve of the trunk. Kiln dried means the moisture content has been reduced to a stable level in a controlled kiln environment.

Yes, FSC® & PEFC certified options are available across our product range. If your project requires certified material, please let us know when enquiring and we'll confirm availability. Our certificate number is available on request.

Accoya® is a modified wood product made from radiata pine that has been acetylated — a process that permanently changes the cell structure to make it dimensionally stable, highly durable, and resistant to decay. It comes with a 50-year above-ground guarantee and outperforms most tropical hardwoods in external applications. The additional cost reflects the processing and performance guarantee, not just the raw material.

Rezult is a high-density, moisture-resistant MDF. Compared to standard MDF, it's denser throughout, machines more cleanly (better arris on routed edges), has better moisture resistance, and takes paint and primer more consistently. It's the preferred specification for kitchen doors, window boards, and any application where standard MDF would be unsuitable due to moisture or high-quality finish requirements.

No. We supply raw sawn timber only. We're not a processing or machining operation. Our customers typically machine and process to their own specification.

We carry significant stock across our range, but specific sections and lengths can vary. Always call ahead to confirm availability before visiting or placing an order. Our stock position changes regularly.

The trade counter is open Monday to Friday, 8:15am–12pm. Collections are pre-booked only — please call ahead before visiting. Our office is open Monday to Friday, 8am–4:30pm.

Pre-booking means we can have your order picked and ready before you arrive. It saves you time, ensures we have what you need in stock, and avoids unnecessary waiting at the yard.

We accept Cash, Visa, Mastercard, and Delta at the trade counter. Account customers may pay to terms.

Sorry, we're not set up as a retail environment where customers can browse.

Sorry, we do not offer a self selection service

No, we do not offer a cutting service, you are welcome to bring your own tools to cut your timber at the trade counter, but please be aware that we cannot take responsibility for any damage to tools or injury that may occur while cutting timber on our premises.

Please enquire when placing your order. Delivery availability and terms depend on location and order size. We only operate in the South West region.

We do not charge for deliveries in our operating area. However, our minimum order requirement is £400.00 + VAT.

Our delivery service area is the South West of England, going as far east as Bournemouth and Andover, across to Bristol and down to Lands End. We only deliver using our own vehicles. if you're outside the South West, we may not be the right option for you.